General Policies StatementOur policies have been set up to afford all our customers prompt merchandise availability and excellent service at the best possible price. To avoid any inconvenience upon pick up or delivery please take a few moments to familiarize yourself with the following information that may be applicable to you. The adherence to these policies allows Taft Furniture to continue to offer the very best furniture values in New York State. We appreciate your business and everyone at Taft works together to make your Furniture shopping experience as convenient and enjoyable as possible. Pick Up Information Our goal is to process your pick up as quickly as possible. Pick up times range from 20 minutes to 1 hour depending on variables such as transfer times between warehouses or store traffic. We also offer the option of scheduling your pick up by calling at least 2 hours ahead (Albany: 518-456-3361, Saratoga: 518-580-1314). All scheduled orders must be paid in full prior to scheduling pick up. Albany Warehouse: 11:00 am to 7:00 pm Monday through Saturday and 11:00 am to 5:00 pm on Sunday. Saratoga Store: 2:00 pm to 7:00 pm Monday through Saturday and 12:00 noon to 5:00 pm on Sunday. Delivery Information We offer all-day delivery service. All delivery orders must be paid in full prior to scheduling delivery. Specific delivery times cannot be given. You will be notified prior to delivery as to an estimated time frame, as explained in the Delivery Checklist. Certain deliveries require the customer sign a damage waiver. In cases where we are delivering through narrow doors and halls, you may be asked to sign a waiver acknowledging that Taft Furniture Warehouse & Showroom, Ltd. is released from any responsibility for any damage caused during delivery of all merchandise. Additionally, we cannot guarantee that all items will fit in all homes, therefore, delivery charges will not be refunded under these circumstances. IMPORTANT: Canceling your delivery within 2 business days of its scheduled delivery date or failing to be present at time of delivery could result in added delivery charges and restocking fees. Merchandise Hold Policy Pick up or delivery of merchandise which has been paid in full must be made within 21 days of date on order. Accessory items and rugs must be picked up within 7 days. Due to the nature of accessory items, delivery service is not available. Clearance/closeout items must be picked up within 48 hours or delivered on the 1st available delivery date or will be subject to resale. All scheduled orders must be paid in full prior to scheduling pick up. Taft is not responsible for damage to merchandise or vehicle caused during load out or in transit. Our staff is available to assist in loading only. Securing of merchandise to or in customer's vehicle is responsibility of the customer. If your merchandise is out of stock, we will give you an estimated date of arrival, but we cannot guarantee an actual time due to circumstances beyond our control such as manufacturer's and transportation delays. We will make every attempt to keep you informed however, if the estimated time has elapsed feel free to check on the order status at any time. Web Store Only Merchandise Web store special orders are defined as merchandise coming from the products we display only on the Taft Web Store and is not physically on display in our showrooms. Items are typically available within 21 days of order, are shipped to our operations center in Albany, and can be picked up or delivered just like any other merchandise. In the event of a cancellation, we require a 30% fee for Web Store Only merchandise. These orders cannot be cancelled for any reason, are not returnable, and are subject to a 30% non-refundable cancellation fee. In the event the items are non-deliverable (unable to physically fit in customer's home), customer agrees to pay the 30% cancellation fee, as well as all delivery fees. Web Store Only merchandise has a manufacturer's estimated date to be received at Taft’s operations center. Taft cannot be held responsible for any manufacturing delays. Return Policies Taft reserves the right to limit or deny returns/exchanges due to customer abuse or unsellable condition. All returns must be authorized by a manager. A 20% restocking fee will apply for:
Merchandise items which are not returnable include:
Accessories and rugs may only be returned for a full refund within 48 hours of purchase. When appropriate, credit card refunds will be processed by Taft within 7 banking days. Once Taft processes the refund there may be a delay on the banking side before the refund is reflected in the customer’s account, which is out of Taft’s control. Delivery charges are not refundable. Conditions of Sale No spoken or other representation of Taft Furniture Warehouse and Showroom, Ltd. or its agents or employees shall be binding on Taft Furniture Warehouse and Showroom, Ltd. and no conditions or additional terms of this agreement shall be binding on Taft Furniture Warehouse and Showroom, Ltd. Taft reserves the right to accept or refuse the terms of this agreement. Taft Furniture strives to provide you accurate content, including product information, policies, pricing, and visual displays. Policies, pricing, and item availability are subject to change without notice. We reserve the right to refuse to honor any incorrect internet prices as we cannot account for the occasional human error. |
