This is exciting! You will soon be enjoying your new furniture. We use routing software for maximum efficiency and accuracy. Once the computerized routing is completed, you will receive an automated call the day before your delivery to give you the three-hour window during which we will arrive. We use three-hour delivery windows because of the variables involved and the characteristics of home delivery.
Are there any tight fits at your home? If so, please inform your design associate and delivery team.
Please provide us with cellular and work phone numbers as well as e-mail addresses so we can be in touch on the day of delivery.
Have there been issues with any previous deliveries at your home? If so, what happened?
Remove doors if necessary.
Be sure your driveway can accommodate a large delivery vehicle.
Make sure your driveway and walkways are clear and accessible, especially in the winter months.
Make sure your room(s) have been cleared and are ready to receive the new furniture.
Please move pictures and breakables from walls, hallways and rooms where the delivery person will be passing.
Floors may need protection not only due to inclement weather but also depending on the type of flooring in your home.
For the safety of our drivers, they are not allowed to remove their footwear or use booties due to a risk of slipping.
Please put pets in another room.
Have you checked to see if you need to reserve your elevator for your delivery?
Please let us know how we can best serve you. We invite your questions, comments and concerns via phone 518-456-3361 or useour contact form.