In the event you are not satisfied with your new mattress, Taft offers a one-time exchange program. A comfort exchange is allowed after you have slept on your new mattress for at least 15 nights, and involves an additional fee. The reselection must be of a mattress the same size as the original purchase, and must be executed within 45 days of taking possession of the original mattress. A comfort exchange is allowed one time only.
Here’s How the Program Works:
Bedding must be regular running merchandise. Excludes clearance, closeout, special purchase, and factory special merchandise.
A mattress protector must be purchased on original invoice, and be utilized.
The mattress must be free of soiling, stains, and damage at time of exchange. We will inspect the mattress to verify it is in original condition.
Only the mattress may be exchanged. The foundation (box spring) is not covered under the comfort warranty.
You agree to pay difference if you select a mattress of greater value. Taft will refund the difference if a mattress of lesser value is selected.
The comfort warranty fee, and/or delivery fee may be offset if a mattress of lesser value is selected.
If you opt to pick up your new bedding, rather than have it delivered, the returned mattress must be in a mattress bag, and free of stains, soiling, or damage. A mattress bag will be provided upon request.
Comfort Exchange Fees